FREQUENTLY ASKED QUESTIONS
How do I choose the right size?
Please refer to the size guide on the product page before placing your order. If you're between sizes or unsure which size to choose, we recommend selecting the larger size for a more comfortable fit.
What is the estimated delivery time?
Delivery usually takes 5–10 business days. Depending on stock availability and busy periods, delivery times may occasionally vary. You’ll receive tracking information as soon as your order has been dispatched.
Do you offer free shipping?
Yes. We offer free shipping throughout the United Kingdom. Your order will be shipped with tracking, so you can follow its journey from dispatch to delivery.
Can I return my order if it does not fit?
Absolutely. You can return your order within 30 days of receiving it. Simply contact our customer care team and we’ll guide you through the return process.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay. All payments are processed securely to keep your payment details protected.
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LOVED BY OUR CUSTOMERS
Very happy with the quality. The fabric feels nice and the style is easy to wear for everyday plans.
The dress looked just like the photos and felt lovely to wear. Simple, and easy to style.
Lovely pieces and easy to match with what I already have in my wardrobe. Very happy.
“Ordering was easy and everything arrived nicely packed. Very pleased.”
“A lovely shopping experience from start to finish. I’ll definitely be ordering again.”
Such a lovely piece and very comfortable to wear. It arrived nicely packaged and looks just like the photos.
Really pleased with my order. Everything fits beautifully and the quality feels even better than I expected.
CELEBRATING 10 YEARS
For 10 years, James & Olivia London has been inspired by timeless style, effortless elegance and the women who make every piece their own.
To celebrate this special milestone, we're marking our 10th Anniversary with an exclusive sale across our collections.
Thank you for being part of our journey. Here's to many more years of style, confidence and beautiful moments together.
With love,
James & Olivia London ❤️
Free Shipping
Orders in the United Kingdom are always shipped for free with Royal Mail and insured with track & trace.
30-Day Return Guarantee
At James & Olivia London, you can shop with peace of mind thanks to our 30-day money-back guarantee. Simply return your items within 30 days.
100% Secure Payment
Pay with confidence using major credit & debit cards (Visa, Mastercard, etc.) and digital wallets. Your payment details are always safe and protected.