Shipping Policy
At James & Olivia London, we strive to provide clear and transparent information regarding our shipping process. By placing an order on our website, you agree to the terms outlined in this Shipping & Delivery Policy.
1. Order Processing
All orders are processed within 1–3 business days after payment has been received.
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking link, allowing you to track your package at any time.
Processing times may be extended during peak seasons, holidays, or due to supplier or logistics delays.
2. Shipping & Delivery Times
Estimated delivery time: 7–10 business days, depending on your location and the efficiency of the local carrier.
Delivery times may be affected by:
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Public holidays
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High shipping volume periods
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Customs inspections
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International logistics delays beyond our control
All delivery times are estimates and are not guaranteed.
3. Shipping Origin & Customs
All orders are shipped directly from our international suppliers.
Depending on your country's regulations, customs duties, VAT, import taxes, or handling fees may apply.
Any such charges are the sole responsibility of the customer and cannot be reimbursed by James & Olivia London.
Customs procedures vary by country and may cause delays beyond our control.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
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Delivery location
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Package weight
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Selected shipping method
From time to time, free shipping promotions may be offered as clearly stated on our website.
Shipping fees are non-refundable once an order has been dispatched.
5. Address Accuracy & Failed Deliveries
It is the customer's responsibility to provide a complete and accurate shipping address at checkout.
If a carrier confirms successful delivery to the address provided by the customer, James & Olivia London cannot be held responsible for lost, missing, or stolen packages.
Address corrections should be requested within 24 hours of placing an order by contacting:
While we will make every effort to update the address before shipment, changes cannot be guaranteed once order processing has begun.
Orders returned due to:
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Incorrect address information
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Failure to collect the parcel
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Refusal to pay customs duties or import charges
may be subject to additional shipping costs if reshipment is requested.
6. Tracking Information
All orders include tracking information.
Tracking updates may take between 24 and 72 hours to become visible after dispatch.
If tracking information indicates that a package has been delivered, the shipment will be considered successfully delivered.
7. Delays & Delivery Issues
If you experience any issues with your delivery, please contact us at:
Please include:
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Order number
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Full name
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Tracking number
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Description of the issue
We will do our best to assist you and communicate with the carrier when necessary.
8. Contact Information
For any questions regarding shipping or delivery:
📧 Email: info@jamesolivialondon.com
🏬 Business Name: James & Olivia London
🌍 Location: Netherlands