Shipping Policy
Last updated: 21 October 2026
At James & Olivia London, we believe that a wonderful shopping experience should continue long after you place your order. We take care to ensure that every order is processed efficiently, with clear communication from purchase to delivery.
This Shipping Policy explains how orders placed through www.jamesolivialondon.com are processed, dispatched and delivered.
1. Order Processing Time
Once your order has been placed, please allow 1–3 business days for processing.
During this time, we carefully review your order, verify the shipping details and prepare your items for dispatch.
Business days are Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
2. Estimated Delivery Time
Following processing and dispatch, delivery within the United Kingdom typically takes 5–10 business days.
Please note that these delivery times are estimates rather than guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances such as:
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High demand during promotional periods
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Carrier or logistics delays
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Customs inspections and international transit
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Public holidays or severe weather conditions
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Incorrect or incomplete delivery information
We always aim to deliver your order as smoothly and efficiently as possible.
Your statutory rights regarding delivery remain unaffected.
3. Direct Supplier Shipping
At James & Olivia London, we work with carefully selected suppliers to offer our customers a thoughtfully curated collection of women's fashion.
To streamline our fulfilment process, certain products are dispatched directly from our suppliers rather than from a central UK warehouse.
As a result, some orders may be shipped from international locations, including China.
This approach allows us to offer a wider selection of styles while reducing unnecessary handling and additional shipping stages.
Please be aware that international dispatch may affect delivery times, particularly during busy periods or customs processing.
Regardless of where your order is dispatched from, James & Olivia London remains responsible for fulfilling your purchase in accordance with applicable consumer protection laws.
4. Shipping Locations and Carriers
We offer free standard shipping throughout the United Kingdom.
Depending on the product, supplier location and delivery destination, orders may be transported by Royal Mail, UPS or other trusted domestic and international logistics partners.
Once your order has been dispatched, tracking information will be provided by email where available.
You can use this information to follow your parcel's progress.
5. Shipping Costs
We are pleased to offer free standard shipping on all orders delivered within the United Kingdom.
Any additional delivery charges for optional services, where applicable, will be clearly displayed before you complete your purchase.
6. Multiple Items and Separate Deliveries
If your order contains multiple items, they may occasionally be dispatched separately.
This can happen when products are fulfilled by different suppliers or shipped from different locations.
In such cases, your items may arrive in separate parcels and on different dates.
Where available, separate tracking information will be provided for each shipment.
There is no additional standard shipping charge for separately dispatched items within the United Kingdom.
7. Incorrect or Incomplete Shipping Information
Please ensure that your shipping address and contact details are accurate before completing your order.
If you notice an error after placing your order, contact our customer service team as soon as possible:
We will make every reasonable effort to update your delivery details before dispatch.
However, once your order has entered the shipping process, changes may no longer be possible.
If an incorrect address supplied at checkout results in a failed delivery, please contact us so we can discuss the available options.
8. Delayed Deliveries
While we work hard to ensure timely deliveries, occasional delays can occur.
If your parcel has not arrived within the estimated delivery timeframe, please contact us at:
To help us investigate efficiently, please include:
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Your full name
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Your order number
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The email address used at checkout
Our customer service team will review your order, investigate the shipment where appropriate and help you with the next steps.
If no delivery date has been agreed, your order will be delivered without undue delay and within 30 days of the contract being made, unless a longer period has been expressly agreed.
Your statutory rights concerning late or failed delivery are not affected by this policy.
9. Lost or Missing Parcels
If your tracking information indicates that your parcel has been delivered but you have not received it, we recommend checking your designated safe place and asking other household members whether they accepted the delivery.
If the parcel remains missing, please contact:
We will investigate the situation with the relevant delivery partner and work towards an appropriate resolution.
James & Olivia London remains responsible for your order until it has been delivered to you, or to someone you have identified to receive it, in accordance with applicable UK consumer law.
10. Customs and International Dispatch
Some orders may be dispatched from suppliers located outside the United Kingdom.
Where applicable, international shipments may be subject to customs checks, which can occasionally affect delivery times.
Any mandatory import charges payable by the customer will be disclosed before purchase. Customers will not be asked to pay unexpected import charges that were not disclosed during checkout.
11. Contact Us
If you have any questions about shipping, delivery times or the status of your order, our customer service team will be happy to assist you.
James & Olivia London
Website: www.jamesolivialondon.com
Email: info@jamesolivialondon.com
We appreciate your patience and thank you for choosing James & Olivia London.