Terms of service

Terms of Service

These Terms of Service apply to all purchases made through the James & Olivia London website. By placing an order, you agree to be legally bound by the terms outlined below. Please read these terms carefully before completing your purchase.

1. Applicability

By confirming and completing an order on our website, you acknowledge that you have read, understood, and accepted these Terms of Service, as well as any other policies referenced on our website, including our Privacy Policy, Refund Policy, Shipping Policy, and Cookie Policy.

James & Olivia London reserves the right to update or modify these Terms of Service at any time. Any changes will apply to orders placed after the updated version has been published on our website.

2. Product Information

We strive to ensure that all product descriptions, images, specifications, and pricing displayed on our website are accurate and up to date.

However, typographical errors, inaccuracies, or omissions may occasionally occur.

In such cases, James & Olivia London reserves the right to:

  • Correct any errors or inaccuracies

  • Update product information

  • Cancel orders affected by incorrect information (with a full refund)

These corrections may be made at any time without prior notice.

3. Orders & Payment

Orders will only be processed once full payment has been successfully received.

Available payment methods may vary depending on the customer's location and payment provider. It is the customer's responsibility to verify the available payment options before completing a purchase.

James & Olivia London reserves the right to refuse or cancel orders in cases including, but not limited to:

  • Suspected fraud

  • Incorrect customer information

  • Product unavailability

If an order is cancelled, the customer will be notified and receive a full refund.

4. Processing & Delivery

Processing time: 1–3 business days after order confirmation.

Estimated delivery time: 7–10 business days, depending on the destination.

All delivery times are estimates and not guarantees.

Delays may occur due to:

  • Customs inspections

  • High shipping volume periods

  • Local courier delays

  • Unforeseen circumstances beyond our control

Customers will receive tracking information once their order has been dispatched.

5. Customs Duties & Import Taxes

Depending on the customer's country of residence, import duties, VAT, customs fees, or handling charges may apply.

These charges are not included in the product or shipping price and remain the sole responsibility of the customer.

James & Olivia London has no control over these charges and cannot predict their amount.

6. Returns, Refunds & Cancellations

For all return, refund, exchange, or cancellation requests, please refer to our Refund Policy, which forms an integral part of these Terms of Service.

7. Limitation of Liability

James & Olivia London shall not be held liable for lost, stolen, or damaged packages when the courier's tracking system confirms delivery to the address provided by the customer.

It is the customer's responsibility to provide a complete and accurate shipping address when placing an order.

Address errors should be reported within 24 hours of purchase. While we will attempt to correct the address before shipment, we cannot guarantee modifications once processing has begun.

James & Olivia London is not responsible for delays caused by shipping carriers, customs authorities, or force majeure events.

8. Intellectual Property

All content displayed on this website, including but not limited to text, images, product descriptions, graphics, logos, trademarks, and branding materials, remains the exclusive property of James & Olivia London and is protected by applicable intellectual property laws.

Any reproduction, distribution, modification, or commercial use of our content without prior written consent is strictly prohibited.

9. Complaints & Customer Service

If you have a complaint, question, or concern regarding your order, please contact our customer support team.

📧 Email: info@jamesolivialondon.com

We aim to respond to all enquiries within 5 business days.

10. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Netherlands.

Any disputes arising from or relating to these Terms of Service shall be submitted exclusively to the competent courts of the Netherlands.

Contact Information

📧 Email: info@jamesolivialondon.com

🏬 Business Name: James & Olivia London

🌍 Location: Netherlands