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Terms of service

Last updated: 21 October 2026

Welcome to James & Olivia London.

We are delighted to have you here. These Terms & Conditions explain the rules and conditions that apply when you browse our website, use our services or purchase products from our online store.

Our website, www.jamesolivialondon.com, is operated under the trading name James & Olivia London by a business established in the Netherlands.

By using our website or placing an order, you acknowledge these Terms & Conditions. When making a purchase, these terms form part of your contract with us, subject to applicable consumer protection laws.

Please read them carefully before placing an order.

1. General Information

James & Olivia London is an online fashion boutique offering a carefully selected collection of women's clothing and accessories.

Throughout these Terms & Conditions, the terms "we", "us" and "our" refer to the business operating as James & Olivia London.

The terms "you" and "your" refer to visitors and customers using our website.

We reserve the right to update our website, product collection and services from time to time.

Changes to these Terms & Conditions will not retrospectively alter the terms of a purchase already accepted, unless permitted by applicable law or agreed with you.

2. Eligibility and Website Use

By placing an order through our website, you confirm that you are legally capable of entering into a binding purchase contract.

If you are under the age of 18, you should have permission from a parent or legal guardian before making a purchase.

You agree to use our website responsibly and in accordance with applicable laws.

You must not use our website or services for fraudulent, unlawful or unauthorised purposes.

3. Product Information and Availability

We make reasonable efforts to ensure that all product descriptions, photographs, sizes, colours, prices and other details displayed on our website are accurate.

However, slight variations in appearance may occur due to:

  • Different screen settings and display resolutions

  • Lighting conditions during photography

  • Natural differences in fabric textures

  • Minor manufacturing variations

We recommend reviewing product descriptions, available measurements and size guides before purchasing.

While we aim to keep product availability accurate, items may occasionally become unavailable.

If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution, including a full refund where we cannot fulfil the order.

Nothing in this section affects your statutory rights where products are faulty, misdescribed or do not meet applicable legal standards.

4. Prices and Payment

Prices displayed on our website are shown in the currency indicated at checkout.

For customers shopping in the United Kingdom, prices are ordinarily displayed in British Pounds Sterling (GBP).

The total price payable, including applicable taxes and any delivery charges, will be displayed before you confirm your purchase.

We reserve the right to change product prices and promotional offers at any time. Changes will not affect orders that have already been accepted.

In the event of an obvious pricing or listing error, we will contact you before proceeding where possible.

If we cannot fulfil an order because of such an error, we will explain the situation and issue a full refund of any payment received where cancellation is legally permitted.

5. Placing an Order

When placing an order, you agree to provide accurate, complete and up-to-date information.

This includes your name, email address, shipping address and payment details.

Once your order has been submitted, you will receive an acknowledgement email confirming that we have received your order request.

A purchase contract is formed when we send you confirmation that your order has been accepted.

If we are unable to accept your order, we will notify you and refund any payment taken.

We may be unable to accept an order for reasons including:

  • Product unavailability

  • Payment authorisation failure

  • Suspected fraudulent activity

  • Material pricing or product information errors

  • Incomplete delivery information

  • Legal or delivery restrictions

We will act reasonably when reviewing any such issue.

6. Payment Methods

We accept the secure payment options displayed during checkout.

Depending on availability, these may include:

  • Major credit and debit cards

  • Apple Pay

  • Google Pay

  • Shop Pay

  • Other payment methods shown at checkout

By submitting your payment details, you confirm that you are authorised to use the selected payment method.

Payments are processed through established third-party payment providers.

We do not directly store complete payment card details in our customer service systems.

7. Shipping and Delivery

At James & Olivia London, we aim to make your shopping experience convenient and straightforward.

We offer free standard shipping throughout the United Kingdom.

Orders are generally processed within 1–3 business days.

Following dispatch, estimated delivery usually takes 5–10 business days.

These times are estimates and may vary due to shipping carrier delays, customs processing, public holidays or circumstances outside our reasonable control.

Some products are dispatched directly from our suppliers, including suppliers located outside the United Kingdom.

This means your order may be shipped internationally, including from China.

Regardless of the dispatch location, James & Olivia London remains responsible for fulfilling your order in accordance with applicable consumer law.

Unless a different delivery period has been agreed, goods will be delivered without undue delay and within 30 days of the contract being made.

For further information, please refer to our Shipping Policy.

8. Returns, Refunds and Exchanges

Your satisfaction matters to us.

We offer a 30-Day Money-Back Guarantee on eligible purchases.

If you are not satisfied with your order, you may request a return within 30 days of receiving your items.

Please contact our customer service team before returning products so that we can provide the appropriate return instructions.

For voluntary returns due to a change of mind, size preference or personal choice, customers may be responsible for return shipping costs, as disclosed before purchase.

Certain returns may need to be sent to an international return facility, including one located in China.

Where an item is faulty, damaged, misdescribed or incorrectly supplied, your statutory consumer rights apply, including applicable rights relating to return costs and refunds.

For most eligible online purchases, UK consumers also have a statutory right to cancel within 14 days of receiving the goods, subject to applicable exceptions.

Our 30-day guarantee is additional to these legal protections.

Please refer to our Returns & Refunds Policy for full information.

9. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Email: info@jamesolivialondon.com

If your order has not yet been dispatched, we will make reasonable efforts to stop the shipment.

If an order has already been dispatched, it may not be possible to prevent delivery.

However, this does not affect any statutory right to cancel your purchase.

Where the law allows cancellation, we will provide the relevant return or refund instructions.

10. Promotions and Discounts

From time to time, James & Olivia London may offer promotional discounts, special offers or seasonal sales.

Each promotion may be subject to additional terms that will be clearly communicated.

Where applicable:

  • Promotional offers are valid only during the stated period.

  • Discount eligibility will be determined by the conditions displayed with the offer.

  • Multiple discounts may be combined only where permitted by the offer and our checkout system.

  • Promotional prices and availability may change for future purchases.

Any discount applied to an accepted order will remain valid for that purchase.

We reserve the right to correct genuine promotional errors, subject to applicable consumer law.

11. Customer Accounts

You may be able to create a customer account to manage your orders and shopping information.

If you create an account, you are responsible for keeping your login credentials confidential.

Please contact us if you believe your account has been accessed without authorisation.

You agree to provide accurate information and update it where necessary.

We may restrict access to an account where reasonably necessary to protect website security, prevent fraud or comply with legal obligations.

12. Intellectual Property

The content displayed on our website, including branding, logos, written content, graphics, photographs and website design, is owned by James & Olivia London or used with permission from the relevant rights holders.

This material is protected by applicable intellectual property laws.

You may browse and use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify or commercially exploit protected website content without appropriate permission.

13. Prohibited Activities

You agree not to misuse our website or services.

Prohibited activities include:

  1. Using the website for unlawful or fraudulent purposes.

  2. Attempting to gain unauthorised access to website systems or customer accounts.

  3. Uploading or transmitting viruses, malware or other harmful code.

  4. Interfering with website performance or security.

  5. Collecting personal information about other users without lawful authorisation.

  6. Infringing intellectual property rights.

  7. Providing deliberately false or misleading information.

  8. Using automated systems to disrupt normal website operations.

We may take reasonable measures to protect our website and customers if these conditions are breached.

14. Third-Party Services and Links

Our website is powered by Shopify and may use third-party tools and services to provide payment processing, shipping, customer support and other functionality.

Our website may also contain links to external websites.

Third-party websites may operate under their own terms and privacy policies.

We are not responsible for the content or independent activities of external websites that we do not control.

However, nothing in this section reduces our responsibility for fulfilling purchases made directly through James & Olivia London.

15. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with applicable data protection laws.

When you place an order, we may collect personal information necessary to process your purchase, arrange delivery and provide customer support.

Some information may be shared with trusted service providers, including international suppliers, where required for order fulfilment.

For further information about data collection, processing, international transfers and your privacy rights, please review our Privacy Policy.

16. Liability and Consumer Protection

We take reasonable care to ensure that our website operates securely and that products are supplied in accordance with our contractual obligations.

We cannot guarantee that our website will always be available without interruption or technical errors.

To the extent permitted by applicable law, we are not responsible for losses caused by events outside our reasonable control where we have not breached a legal duty or contractual obligation.

Nothing in these Terms & Conditions excludes or limits our liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

  • Faulty or misdescribed goods

  • Any other liability that cannot legally be excluded or restricted

Your rights under applicable consumer protection legislation remain fully protected.

17. Events Outside Our Control

Occasionally, circumstances beyond our reasonable control may affect our ability to fulfil an order.

These may include severe weather, transport disruption, customs delays, natural disasters or major interruptions to logistics services.

Where such events affect your order, we will take reasonable steps to minimise disruption and keep you informed where appropriate.

Nothing in this section removes your statutory rights relating to delayed or failed delivery.

18. Complaints and Customer Support

We aim to provide a positive shopping experience and resolve customer concerns fairly.

If you experience a problem with your order, please contact our customer service team.

Email: info@jamesolivialondon.com

Please include your order number and a brief description of your concern.

We will review your enquiry and work towards an appropriate resolution in accordance with our policies and applicable law.

19. Applicable Law and Consumer Rights

James & Olivia London operates through a business established in the Netherlands and sells products to customers in the United Kingdom.

These Terms & Conditions are governed by the laws of the Netherlands, subject to any mandatory consumer protections that apply in the country where you habitually reside.

For customers in the United Kingdom, nothing in these terms removes protections provided by applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Nothing in these Terms & Conditions prevents consumers from bringing proceedings before a court that has jurisdiction under applicable law.

20. Changes to These Terms & Conditions

We may update these Terms & Conditions periodically to reflect changes in our services, business operations or legal requirements.

Any updated terms will be published on this page with a revised last updated date.

Changes will apply to future orders and website use as permitted by law.

The terms applicable to an existing purchase will not be changed unilaterally to your disadvantage.

21. Contact Information

For questions regarding these Terms & Conditions, your order or our services, please contact:

James & Olivia London

Website: www.jamesolivialondon.com

Email: info@jamesolivialondon.com

Business address: Hilvertsweg 17D, 1214 HZ Hilversum, Netherlands

Registered business name: James & Olivia London

Chamber of Commerce (KvK) number: 88589498

VAT identification number (if applicable): NL004637179B03

Thank you for choosing James & Olivia London. We appreciate your trust and look forward to welcoming you back.